Terms of service

TERMS AND CONDITIONS

Last Updated: June 2026

Welcome to Wicked Otter. By placing an order through our website, Etsy shop, or any other sales channel operated by Wicked Otter, you agree to the following Terms and Conditions.

  1. ABOUT US

Wicked Otter is a UK-based sole trader business creating handmade and made-to-order products.

For enquiries, please contact:

Email: info@wickedotter.co.uk

  1. PRODUCTS

All products are handmade to order.

Due to the handmade nature of our products, slight variations in colour, finish, placement, or appearance may occur. These variations are part of the handmade process and are not considered defects.

Product photographs are provided for illustration purposes. Colours may appear differently depending on individual screen settings and device displays.

  1. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

  • All personalisation details are entered correctly.

  • Selected colours, designs, sizes, and options are reviewed before purchase.

  • Delivery information is accurate and complete.

Wicked Otter cannot be held responsible for errors resulting from incorrect information supplied by the customer.

  1. PRICING AND PAYMENT

All prices are displayed in the applicable currency and are subject to change without notice.

Payment must be received in full before production of an order begins.

  1. PROCESSING AND DELIVERY

Orders are produced according to the processing times displayed at the time of purchase.

Estimated delivery dates are provided as guidance only and are not guaranteed.

Please refer to our Shipping and Processing Policy for further information.

  1. CANCELLATIONS, RETURNS AND REFUNDS

Please refer to our Returns, Refunds and Cancellations Policy for information regarding cancellations, returns, exchanges, damaged items, and refunds.

  1. INTELLECTUAL PROPERTY

All designs, photographs, product descriptions, logos, branding, and content created by Wicked Otter remain the intellectual property of Wicked Otter and may not be copied, reproduced, distributed, or used without prior written permission.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Wicked Otter shall not be liable for indirect, incidental, or consequential losses arising from the use of our products or services.

Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is prohibited by law.

  1. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

  1. CHANGES TO THESE TERMS

Wicked Otter reserves the right to update these Terms and Conditions at any time. Any changes will be effective immediately upon publication on our website.

  1. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT

For any questions regarding these Terms and Conditions, please contact:

info@wickedotter.co.uk

Business Name: Wicked Otter