Group Orders

Our standard group arrangement usually includes a small left-chest logo and text or a print on the back. Your group will share the same base design, with the option to add agreed extras, such as individual names or numbers, for an additional cost.

Available garments, colours and personalisation options will be discussed with your lead contact before the order link is created, so everyone knows what they can choose.

Looking for something else? Tell us what you have in mind when you enquire, and we’ll let you know whether we can help.

We’ll need one lead contact to liaise with throughout the order. They’ll agree the design and order arrangements with us, share the dedicated link and deadline with the group, and pass on any updates.

With everyone entering their own details and paying individually, your lead contact can focus on keeping the group informed.

Please provide your logo or artwork ready to use, at high resolution—a minimum of 300 DPI at the intended print size, with a transparent background.

You must own the artwork or have permission to use and reproduce it. We’re unable to use artwork that infringes someone else’s copyright.

We can offer guidance on font choices and simple text layouts, but logo creation and extensive design work aren’t included. If you’re unsure whether your file is suitable, let us know when you enquire.

Please allow 7–14 days after your group’s order deadline for production and delivery. We’ll discuss your required date before agreeing the order.

Need your items sooner? Please mention this when you first get in touch. We’ll be as flexible as possible and confirm whether we can meet your date before you go ahead.

Free standard UK delivery to one agreed address is included. This will usually be your lead contact’s address, so they can distribute the items to the group.

If members need individual delivery, this can be arranged in advance for an additional charge, payable when they order. All items will still be made and dispatched together after the group deadline; choosing individual delivery won’t bring an order forward.

Our dedicated group ordering service is available for orders of 5 or more items, which can include a mix of T-shirts and hoodies. Before we create your group’s link, we’ll ask your lead organiser to confirm that at least 5 items are expected.

If fewer than 5 items have been ordered by the deadline, we’ll contact your lead organiser to discuss the next steps. This may include a short extension to give the group time to reach the minimum.

Everyone must place their order and request any changes by the agreed deadline. Please contact us before this date if you need to correct a size, personalisation detail or another part of your order.

Once the deadline has passed and production begins, we’re unable to accept changes.

Items made to your specifications or clearly personalised are excluded from the usual 14-day change-of-mind cancellation right.

If you need to cancel, please contact us as soon as possible. We’ll review your request based on the stage your order has reached. Where cancellation is agreed, any charge will be limited to reasonable losses arising from the cancellation, taking account of costs saved, and explained before we process the cancellation.

Requests to change sizes or personalisation must reach us by the stated group deadline. Accepting a change request does not create a right to cancel.

If we’re unable to proceed because the group’s minimum order has not been reached, payments will be refunded in full.

Nothing in this policy affects your statutory rights, including where goods are faulty or incorrectly supplied.